CRM

Our CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, campaign management or call center interactions, and devise strategies to increase revenue, productivity and customer satisfaction.

Case Study:

Enhancing sales and service processes for a travel company.

The Customer

A well known travel company headquartered in the California, US, our client is one of the well recognized and respected companies in US.

Challenge

The customer planned extension of its market share internationally. A CRM solution that would match its business needs was a prerequisite if the company wanted to keep and expand its customer base and consolidate the leading positions

The Solution

An open-source solution was intregrated in the company business processes to help efficiently manage the existing customer base as well as automate techniques used in acquiring new customers.

The SolovatSoft team learnt, integrated and customized an end-to-end order management system that could capture and service orders for multiple products, including currencies and travelers checks
Another critical challenge of this project was its quick turnaround. Understanding the customer needs, the impact on the its business, the dev. team worked round-the-clock to complete all development and integration in 4 months

Technologies used: PHP, Perl, Apache, MySQL, Linux 7.3, SugarCRM

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