software maintenance
Offshore Technical, Customer Support and software maintenance
At SolovatSoft, Offshore Technical, Customer Support and software maintenance is all about understanding the 'consumer' and the 'consumer lifecycle'. Solovatsoft is committed to helping organizations manage their customer support functions with a focus on timely & accurate problem resolution, quality and efficiency.
Solovatsoft increases value to its clients' support processes by providing excellent customer experience through the following service offerings:
Remote Technical Support and software maintenance
SolovatSoft helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.
Our technical support and software maintenence services encompass:
Solovatsoft increases value to its clients' support processes by providing excellent customer experience through the following service offerings:
Remote Technical Support and software maintenance
SolovatSoft helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.
Our technical support and software maintenence services encompass:
- Server monitoring and management of worldwide networks and remote problem diagnosis
- Application Maintenance Support for infrastructure software like email and web servers
- Server maintenance support for Linux-based email, web, proxy, firewall, VPN, database, LDAP and other custom-made application.
Customer order researched for the following activities using the clients' Order Management Systems and subsequent response to emails.
- Deliveries tracking and adjustments
- Customer Inquiries
- Transaction processing for orders
· Application Integration
· Embedded Database Development
· Device Driver Development
· Mobile Solutions Development
· Data Warehouse Services
· Enterprise Portals Development
· QA Testing Services
· Tech/Customer Support
· E-Commerce Stores and Portals
· CRM Solutions Practice
· ERP Solutions Development
· Voice Over IP Video/Audio Streaming
· 3D Modeling and Design